Question 1

Does it actually sound human?

Accepted Answer

Yes. Hands-On uses the latest natural-speech AI — most callers don't realize they're not talking to a person. Listen to a sample call on the How It Works page.

Question 2

What happens if the AI can't answer a question?

Accepted Answer

It politely takes a message, captures the caller's number and the issue, and texts you immediately so you can call back from the job site.

Question 3

Can I customize what it says?

Accepted Answer

Yes. In Settings → AI Script you control the greeting, services you offer, pricing notes, after-hours behavior, and an escalation number.

Question 4

Does it handle Spanish-speaking callers?

Accepted Answer

Yes — the AI detects the language and responds in Spanish automatically.

Question 5

Do I get a transcript and recording of every call?

Accepted Answer

Every call shows up in your Transcripts tab within seconds of hang-up — full text, audio (where consent is given), duration, and outcome.

Question 6

How does the AI book onto my calendar?

Accepted Answer

It uses your availability set in the Weekly Availability widget. Calendar integrations (Google/Outlook) are on the roadmap; today, bookings appear in your Appointments tab.

Question 7

What about call recording consent?

Accepted Answer

The AI plays a brief disclosure at the start of every call when recording is enabled. You can toggle this in Settings.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. Cancel in two clicks from Settings → Billing. We also offer a 60-day money-back guarantee.

Question 9

How long does setup take?

Accepted Answer

About 4 minutes. You enter your business info, pick a Twilio number (or forward your existing one), and we activate the AI dispatcher.

Question 10

What trades do you support?

Accepted Answer

HVAC, plumbing, electrical, general contracting, handyman, garage door, locksmith, landscaping, pest control, and most other service trades. The AI adapts to the language of your trade.

Question 11

Will it forward urgent calls to me directly?

Accepted Answer

Yes. Set an escalation phone in Settings — emergencies and any caller who asks for a human get patched through immediately.

Question 12

What's the difference vs. an answering service?

Accepted Answer

Answering services charge per minute, miss most calls, and only take messages. Hands-On answers 100% of calls, books the job, and costs a flat $97/mo.